Returns

Returns Policy

At Down & Our Press, every order is hand-printed with care. Due to the custom nature of our products, we cannot accept returns or exchanges unless the item is faulty or incorrect.

Faulty or Incorrect Orders

If your order arrives damaged or with a print error, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photographs showing the fault

We will assess the issue and either reprint or refund where appropriate.

Non-Returnable Items

We do not accept returns for:

• Custom-printed garments where the correct designs were printed
• Sizing issues (please consult the correct size guides before ordering)
• General wear and tear after use or washing

Refunds (if applicable)

Once we’ve inspected the issue, we’ll notify you by email.

If approved, refunds will be processed within 5–7 working days via your original payment method.

If you have any questions about your order, get in touch through the contact page.